How do I purchase additional credit?
Use the My Account menu to display the Purchase More Credit form. This will also be displayed if you try to view a record and have insufficient funds
Enter the amount you wish to purchase, or accept the default amount and select Purchase.
You will be presented with a summary of your personal details and the amount you are purchasing. Click Continue if all the details are correct.
You then will be directed to the secure payment pages where you enter your credit card details. (Note that the IFHF or any of the individual centres does not hold these details).
If your card is authorised you will get a message confirming your new balance. An email will also be sent to your registered email address.
You can then continue to view the record details that you are interested in.
How do I view records that I have already purchased?
After you purchase to view a record it will be displayed on screen immediately. You can then transcribe or print this record. You will have 24 months from the time of purchase to view this record again without charge.
Within the 24 months of purchasing a record you can click on My Account and Current Purchases to list all records that you can re-view for free.
You can also see all previous records viewed, (along with any payments / adjustments to your account) under the Previous Transaction link. If you try to view a previous record outside the 24 month period you will be charged again.
How do I validate my Email address
After you initially register, you will receive an email to welcome you to the IFHF, and that email will contain a link with a special code to inform us that you received the email successfully. Just click on this link and you email address is validated.
To have the validation link sent to you at any time, please click on the Validate Email menu under Logout, after you have logged in.
If any emails that we send you subsequently do not get delivered, eg if you mail box is full, if you email account is disable, if you change ISP and email address, then your account will be marked with an invalid email address. You will need to validate your email address again.
If you email address has changed you will need to update your registered email address first.
How do I change my registered Email Address?
Simply log into the system using your old email address and password.
Then click My Account at the top right of the screen. This lists your personal details and gives access to your previous transactions.
Update your Personal Details with the new email address (ensure both email fields are the same) and click the Update button.
The next time you login you will use the new email address. Any future notifications from the system will be sent to the new email address.
Please note that if you receive the message
Error updating details: That email address is already registered by someone else
then your email address has NOT been changed. It may be that you have already registered a second account with your new email address. In this case you should login to that account and change that email address to something else; then go back and updated your original account.
How do I Login?
- Click on Login on the Top Menu.
- Enter the email address that you used when registering. Ensure that you type your full email address correctly, with no spaces or trailing dots.
- Enter the password you used when registering. Again ensuring that you type it correctly.
- Click on Log In button.
If you have problems logging in, double check you are entering your details correctly.
If you are unsure of your password, use the Forgot Password link so that you can change your password.
If you are still experiencing problems, please email email@example.com
stating the exact text of any error message you receive.
Note that you must first be registered before you can login.
After logging in for the first time, you will have to validate your email address.
How do I change my Password?
Simply log into the system using your current email address and password.
Then click My Account at the top right of the screen.
Then select Change Password from the sub menu.
Enter your new password. Please use a mix of upper and lower case letters and numbers in your password with a minimum length of 8 characters - this ensure a secure password that cannot be easily guessed by some one else.
The next time you login, you will then use this new password.
If you cannot remember your password, your will need to use the Forgot Password link to reset your password.
By entering your email address on the Forgot password page, the system will email you a special link that will allow you to update your password even if you have forgotten the original password. Click on the link in the email that you receive to be taken to the change password screen.
Why can I not read emails received from IFHF?
By default emails announcing the availability of new data online are sent in HTML format. If your mail reader software cannot handle HTML format you should switch your preference to receive Text emails.
To switch to Text email format please login to My Account, click on “Text” beside the Email Format field and then click Update.